195. Installation: Wall socket issue. Options. com email address to different Virgin account. 2 hours ago. Security matters. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Account - Mobile. SpeedWas able to purchase a self install setup but have no wall socket. The coax cable from the study can be used for the other 360 box in the kitchen. I don't have a virgin media wall socket and this is stressing me out. May I know which one I can connect. I just have a short coaxial cable on my wall, and it has a male end. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. into the Virgin Media socket on your wall. The cable could be hidden within, or behind, furniture. Stay safe online. SpeedQuickStart, set up and connections. If you in a property that's recently been added to Virgin Media's network we have another video th. Chatter and natter. Plug into the wall socket. Virgin Media; My Virgin Media;. Perfect for when you can’t all decide on what to watch. The kid arriving on Tuesday the 29. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. on 06-03-2023 09:36. 2 Uninstall TiVo box. . I was told when purchasing the broadband package that fibre was available here. Here is the cable on my wall if that helps - 5424753. Follow the instructions on screen to finish your setup. I don't work for Virgin Media. What I was looking for is a white faceplate, taller than it is wide,. . Plug the cables into the Hub. The socket you need will be marked with the Virgin Media logo. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Can you check outside and look for the. We have the quickstart pack but sadly cannot get broadband set up and working. Networking and WiFi. Mark as New; Bookmark this message. (I wish they had offered me that instead of the self install in the first place to be honest,. I am so sorry to hear that you seem to be missing a wall socket in the home. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Subscribe. . If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Hello Virgin Media, we moved into a new house. |. If you're happy with this and for the charge we can make the arrangements for you 🙂. However the wall socket doesn’t have the correct connection for the cable with the hub. Account - Mobile. All the wall. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. In response to Travis_M. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. It should work ok. on 01-02-2023 14:26. Virgin Mobile. Everything you need is posted to you. Stay safe online. You need a small spanner to remove this. Account - Cable. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. 5. Sometimes there is no wall box, just a trailing cable. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. We're here to help. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi PicklesPower, Welcome to the Community and thank you for posting. on 18-05-2022 19:55. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Sometimes there is no wall box, just a trailing cable. My Virgin Media App. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Thank you for making your first post regarding the wall socket and your self install. Go to solution. 1. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media; My Virgin Media; Shop;. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. When you place your order, we'll let you know. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. . Wall Socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. We would like to show you a description here but the site won’t allow us. can take a look. 9% confident there is no Virgin Media socket installed. The wall box may be branded with the logos of an old cable TV company (not VM). Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). There is no other wall socket or anywhere for the round wire to go. Solved: Hi guys and gals. You can see in the pictures it loo ks like it has been redirected to - 5347741. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Connect the cable adaptor to the black banded end of the 3m isolator cable. Most QuickStart. This will be available via the red bar at th. Learn more. I am going to cancel. I recently applied and received the delivery for a virgin package of tv broadband. You may need to use the. to be phone lines. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Push fit the VM-supplied lead onto the socket. VM will usually only supply a Quickstart to a property that had VM previously. Get the Hub ready by connecting the wires. We would like to show you a description here but the site won’t allow us. Installation appointment text. We can see that you've spoke to the team and got a technician visit booked in. Ordered VM broadband and was recommended by the website to select the self quick install option. Security matters. Account - Mobile. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Account - Mobile. SpeedQuickStart, set up and connections. Security matters. Switched On Families. Please help. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. 4 weeks ago. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Currently on hold to virgin but don't seem to be getting much joy. But. Tudor. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. - 5412501. However, we couldn’t locate the wall socket in our place. Plug into the Hub. Thanks for your first post and welcome to our community. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Virgin Media; My Virgin Media;. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We're sorry to hear that there are no wall sockets in your property. 9% confident there is no Virgin Media socket installed. I can’t find any trailing cable at all. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Browse Virgin Media Virgin Media Community. Phone. Should’ve checked this before I ordered. Image below of the Virgin Media PSU Plug that connects to the coax. Look for an omnibox on the outside of your property and try and trace the cable. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Choose the best spot for your wifi hub. Solved: Hi guys and gals. I don't work for Virgin Media. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Network Trial. Virgin Phone Switchover. Failing this. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Joining in. Call the pre-installation and delivery team on 0800 052 1734. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 32K. Hi. Ordered VM broadband and was recommended by the website to select the self quick install option. Sometimes there is no wall box, just a trailing cable. -. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for your post and welcome to the community. There are two outputs from here (the two connectors that are close together on the white box). Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I make the order with Quick Install, but I don’t have any wall socket in my house. Turn on and start the hub. Hello. Reply. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Had arranged self-install as per suggestion from VM. Stay safe online. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. Sometimes there is no wall box, just a trailing cable. Sorry to hear you have been having issues with your self-installation. I am so sorry to hear that you seem to be missing a wall socket in the home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This so calle. Account - Cable. We have the quickstart pack but sadly cannot get broadband set up and working. Security matters. The cable could be hidden within, or behind, furniture. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Networking and WiFi. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. 2 weeks ago - last edited 2 weeks ago. The wall socket has a thick plug bit. Most QuickStart kits have just 6 cables, connectors and powerlines to. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Hi I have the same problem. Manage Your Account. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Account - Mobile. Switched On Families. Stay safe online. Installing and configuring your kitQuickStart, set up and connections. No Virgin wall socket sophiep0989. Moved to a new flat on 01/12/22. 2 Uninstall TiVo box. All the wall sockets I can see are for BT. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. I ordered self-install kit just to find out there is no Virgin socket in my new property. Networking and WiFi. on 15-04-2023 16:54. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. Networking and WiFi. I only had the option for self installation. . Koda. 3 minutes ago. We have a virgin media wall socket with an ethernet port in the. Re: No Wall Socket for Quickstart. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Thing is, I've been to the house, Virgin haven't, and I am 99. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Networking and WiFi. 3 weeks ago. If you in a property that's recently been added to Virgin Media's network we have another video th. Browse Virgin Media Virgin Media Community. 2. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. The Openreach socket is entirely irrelevant in any case. on 21-03-2023 18:43. Rob. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. When plugged into either cable the hub just - 5440321. Don’t plug the power cable into a plug socket yet. Account - Cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The internal wall boxes are mostly oblong. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There are multiple different branded wall boxes inside our flat but none. It could be any of the 4 screw terminals in the first picture. Available with M50 broadband or faster. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. At least 30Mbps download speeds in every room or £100 one-off credit. Security matters. New kit has arrived, including a hub, a TV box, a. Joining in. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. 05-12-2022 17:10 - edited 05-12-2022 17:10. It seems that I need an electrian to install a wall socket. 150 from a. Browse Virgin Media Virgin Media Community. Hi , Thank you for your post and welcome to our community forums. New customer, trying to self install my hub and 360 box. We would like to show you a description here but the site won’t allow us. The coax cable from the study can be used for the other 360 box in the kitchen. Networking and WiFi. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. which will give you a general idea of VM fixtures and fittings. . Get ready for your Virgin Media installation. Account - Cable. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I'm a Very Insightful Person, I'm here to share knowledge. Second, you'll likely need a manned installation for your VM services. This seems to be the only way that i can speak to someone about the issue. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. How To Connect Old Bt Master New Virgin Nte5 Avforums. 1 Mar 2016. Friday or 8AM. 3K subscribers in the VirginMedia community. Re: No wall socket. Virgin Media; My Virgin Media; Shop; Help;. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. I am afraid the delivery slot with the courier is only available for all day. Dave. Wiring A Home Ethernet Network Practical Beginners Guide. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't. However, there is no Virgin Media Wall socket in my house. We previously had Virgin Media installed here back in 2017 and at the t. QuickStart, set up and connections. Quickstart is the quickest and easiest way to setup our services. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Everything you need is posted to you. 3 weeks ago. Very. Virgin Media; My Virgin Media;. in Networking and WiFi Sunday; No Virgin Media Wall socket . . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi , Thank you for getting back to me via private message. Account - Cable. Thing is, I've been to the house, Virgin haven't, and I am 99. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Speed That is a rooftop aerial outlet for Freeview TV. Absolutely not. But I have no Virgin Media Wall socket in my house. . A couple of past ex. Virgin Media Quickstart set up. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. Switch on your TV, then using your own TV remote press the Input, AV or Source button. indd 3 09/03/2016 12:48to your Virgin Media socket. Home Phone. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Virgin Mobile. Account - Mobile. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Also tried the Ethernet, not. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The block box on second picture is an amplifier for terrestrial TV. Sorry to hear of the install delay caused by the wall sockets missing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sometimes there is no wall box, just a trailing cable. Turn on and start the Box. I received the self install pack but can't install it we need an engineer visit. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Security matters. No wall socket. I wanted. We would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. We have tried plugging it into the only box we found it would fit but no luck. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Phone. My Virgin Media App. Push the red label end of the white cable, into the wall socket. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. See where this Helpful Answer was posted. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. My Virgin Media App. Tech Chatter. My Virgin Media App. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. I'm sorry to hear you're having these. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. . Manage Your Account. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Manage Your Account. CUSME. Live TV uses co-ax cables. I’ve tried calling but the people I’m connected to keep hanging up. Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have signed up as a new user for Virgin Fibre. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Select the correct HDMI input for your box. Hello, my isolator cable does not fit into the virgin media wall socket. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. Browse Virgin Media Virgin Media Community. Do please follow the helpful advice offered by , and keep us updated. . However, I am unable to find any Virgin Media wall socket.